In today’s workplace, intergenerational teams are becoming more common, bringing together employees from different age groups. This diversity is valuable as it allows for varied perspectives shaped by distinct life experiences. Understanding and navigating these differences is key to creating a productive and harmonious work environment.
Communication Styles Across Generations
Communication emerged as the most significant challenge in intergenerational teams. A national survey revealed varying preferences based on age. For instance, Baby Boomers prefer face-to-face meetings as their primary communication method, valuing direct interaction. If face-to-face isn’t possible, they prefer phone calls, followed by emails.
In contrast, younger generations, like Gen Y and Gen Z, often prefer phone calls over in-person meetings. They are also more inclined to embrace online communication tools, a shift partly influenced by the flexibility demanded during the COVID-19 pandemic. This need for flexibility has become an expectation across all age groups, driven by a desire for efficiency and productivity.
Core Workplace Values
Despite generational differences, some core values remain consistent. Trust was identified as the most valued trait across all generations. Employees want to feel trusted, which fosters autonomy and proactive behaviour. As Grant Dusting from McCrindle noted, “If you’re trusted, you feel the space to do your job well.“
Another universally valued trait is meaningful work, though the definition of “meaningful” may vary. Flexibility was also highly prioritised, particularly by younger employees, while Gen Z emphasised the importance of a fun work environment. This reflects a broader trend where engaging and enjoyable workplaces are increasingly expected.
Leadership Qualities Valued by Different Generations
When it comes to leadership, clear communication and approachability were top traits across generations. However, Gen Z stands out by valuing empathy in their leaders, a quality less emphasised by older generations. This shift highlights the evolving expectations of leadership in the modern workplace.
Learning from Each Other
Despite the challenges, intergenerational teams offer significant benefits. The most notable is the opportunity for mutual learning. Employees appreciate the chance to gain insights from colleagues shaped by different eras. For instance, Baby Boomers, who grew up in the 60s and 70s, bring a different perspective than Gen Z, who have been shaped by the digital age.
A successful leader fosters an environment where these differences are seen as strengths, not divisions. “Good leaders create environments where it’s not about division, but about understanding where each person is coming from,” Grant explained
Intergenerational teams, while challenging, present a valuable opportunity for growth and innovation in the workplace. By understanding and respecting the different communication styles and values of each generation, organisations can create a more inclusive and effective work environment.
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